Refund Policy
My Dungaree Refund Policy
Our primary objective is to achieve 100% satisfaction for all our customers.
Returns accepted by the merchant are only for defective items and problems with item size or products that did not arrive at the address.
We accept returns and exchanges. If you receive a defective item, please contact us via the following email address: contact@my-dungarees.com and provide details of the product and the defect.
We will then advise you how to return the product.
You will be responsible for the shipping costs associated with the return of your item. We are not responsible for any loss or damage that occurs during shipping.
You must also prepay shipping and insurance (if applicable) for all returns.
If your return is eligible for a refund, the refund will not include any shipping and handling charges that may be included in the return. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email within a reasonable time if notify you by e-mail, within a reasonable period of time, if you are entitled to a refund or an exchange due to the defect.
If you are entitled to an exchange or refund, we will replace the product or refund the product or refund the purchase price (depending on the original method of payment). The cost of shipping and handling charges you have already paid are non-refundable and refunds will not refunded amounts will not include the cost of shipping. Refunds, once accepted, can be processed within one day. You should receive, in these terms, the refund to your bank account within 1-2 business days.
Contact information:
My Dungarees
12 Eastcheap, London EC3M 1AJ, United Kingdom
contact@my-dungarees.com
+33 7 56 91 49 75
Customers may return unopened items
Unopened item returns:
We accept returns of new, unopened items. You may return unopened items in their original packaging within 14 days of your purchase with a receipt or proof of purchase.
proof of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
To track the status of your return, please contact us at the following phone number or email address: contact@my-dungarees.com
RETURNS
Our standard return policy is 14 days. If 14 days have elapsed since we received your order, we cannot usually offer a refund or exchange.
To be eligible for a return, your item must be in the same condition as when you received it. It must also be in the original packaging.
Gift cards cannot be returned.
To make your return, we require an email receipt or other proof of purchase.
There are certain situations where only partial refunds are given: (if applicable)
Any item that is not in its original condition, is damaged or has missing parts for reasons that are not due to our error.
Any item that is returned more than 14 days after delivery.
REFUNDS (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether or not your refund has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.
Late or Missing Refunds (if applicable)
It may take some time before your refund is officially posted.
If you have not received your refund within two weeks, please contact us at contact@my-dungarees.com.
EXCHANGES (if applicable)
We only replace items within 14 days if they arrive defective or damaged. If you need to exchange it for the same item, email us at contact@my-dungarees.com and send your item to :
12 Eastcheap, London EC3M 1AJ, United Kingdom
To return your product, you must send it by post to :
12 Eastcheap, London EC3M 1AJ, United Kingdom
You will have to pay your own shipping costs to return your item. Shipping costs are not refundable.
Upon request, we can provide you with a pre-paid return label and deduct the cost from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
You may wish to consider using a shipment tracking service or purchasing shipment insurance. We cannot guarantee that we will receive your returned item.
Attention: contact@my-dungarees.com
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following item:
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Received on __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date
(*) Delete as appropriate.